Coviance Website Terms of Service



Welcome to Coviance ("Coviance," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at coviance.com (the "Site"), including any content, functionality, and informational materials offered on or through the Site.

Our Site provides information about our technology solutions and services for financial institutions. Please read these Terms carefully before using our Site. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Site.

Important Note: This Site is informational and for marketing purposes only. Access to and use of our actual technology platforms, software solutions, and services are governed by separate written agreements. These Terms do not grant you any rights to use our technology platforms or services.

Acceptance of Terms

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site with an updated "Last Updated" date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

Informational Purpose

This Site is intended to provide general information about Coviance, technology solutions, and services for financial institutions. The information on this Site is not intended as an offer to sell or a solicitation to purchase any services or products. Any use of our actual technology platforms or services requires a separate written agreement between you or your organization and Coviance.

Permitted Use

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

  • In any way that violates any applicable federal, state, local, or international law or regulation, including but not limited to banking regulations, securities laws, and data protection laws.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.
  • To impersonate or attempt to impersonate Coviance, a Coviance employee, another user, or any other person or entity.
  • To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which may harm Coviance or expose it to liability.
  • To introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • To collect or harvest any personally identifiable information from the Site without express written permission.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. Prohibited activities include, but are not limited to:

  • Attempting to bypass any measures designed to prevent or restrict access to the Site.
  • Using any automated system, including but not limited to robots, spiders, scrapers, or offline readers, to access the Site without our express written permission.
  • Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site.
  • Reverse engineering, decompiling, or attempting to derive the source code of any technology described or referenced on the Site.
  • Using information obtained from the Site to contact, advertise to, solicit, or sell to any user without their prior explicit consent.

Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, graphics, logos, trademarks, service marks, and the design, selection, and arrangement thereof) are owned by Coviance, its licensors, or other providers of such material and are protected by United States copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

All trademarks, service marks, and trade names of Coviance used on this Site are trademarks or registered trademarks of Coviance. Any other trademarks, service marks, and trade names that may appear on this Site are the property of their respective owners.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Site for your own internal business use, provided that you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.

Confidential Information

Certain information on this Site, including but not limited to technical specifications, product features, methodologies, and business processes, may constitute confidential and proprietary information of Coviance. If you receive access to any such confidential information through the Site, you agree to maintain its confidentiality and not disclose it to any third party without our prior written consent. This obligation shall survive termination of your use of the Site.

Information Submissions

If you submit inquiries, requests for information, or other communications through the Site (including through contact forms or email), you represent and warrant that such submissions do not contain any confidential information of third parties or any information that you are not authorized to disclose. Any information you provide to us through the Site will be handled in accordance with our Privacy Policy.

Coviance does not accept or consider unsolicited ideas, including ideas for new products, technologies, promotions, or processes. If you submit any unsolicited ideas or materials to us, you acknowledge and agree that such submissions are non-confidential and shall become the sole property of Coviance.

No Financial or Legal Advice

The information provided on this Site is for general informational purposes only and does not constitute financial, legal, regulatory, or professional advice. While our services may assist financial institutions with various operational needs, nothing on this Site should be construed as advice regarding regulatory requirements, financial decisions, or legal matters. You should consult with appropriate professional advisors regarding your specific circumstances.

Third-Party Links and Integrations

The Site may contain links to third-party websites, services, or resources, including information about integrations and partnerships. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or their websites.

You acknowledge and agree that Coviance shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Security

While we implement reasonable security measures to protect the Site, we cannot guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities.

Data Privacy and Protection

Our collection and use of personal information in connection with your access to and use of the Site is described in our Privacy Policy. By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Disclaimers

THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COVIANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COVIANCE DOES NOT WARRANT THAT: THE SITE WILL BE SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; ANY DEFECTS OR ERRORS WILL BE CORRECTED; THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THE RESULTS OF USING THE SITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

The information on the Site is provided for informational purposes only and may not be accurate, complete, or current. We reserve the right to modify or discontinue the Site or any feature or content thereof at any time without notice.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COVIANCE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE; ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; ANY CONTENT OBTAINED FROM THE SITE; OF UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR CONTENT IS TO CEASE ALL OF YOUR SITE USE.

Indemnification

You agree to defend, indemnify, and hold harmless Coviance, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: Your violation of these Terms or any applicable law or regulation; Your use of the Site; or Your violation of any rights of another person or entity, including any intellectual property rights.

Claims of Copyright Infringement; DMCA

If you believe your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, please provide a notice containing all of the following information to the Coviance Designated Agent:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Platform;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

The Coviance Designated Agent for Notice of claims of copyright infringement on the Platform can be reached as follows:


By Mail: Coviance

Attn: Compliance

3001 Westown Parkway, Suite 200

West Des Moines. IA 50266

By Phone: (855) 525-6730

By E-mail: privacy@coviance.com

Governing Law and Jurisdiction

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Polk County, Iowa for the purpose of litigating all such claims or disputes.

Dispute Resolution

You agree to enter non-binding mediation to settle disputes arising out of these Terms. Otherwise any and all disputes arising under these Terms will go to arbitration. To reduce the chances of prolonged and destructive litigation, both parties agree to submit to binding arbitration any dispute as to any issue or right created or affected by these Terms which cannot be resolved satisfactorily between the parties themselves. Any arbitration will be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association and be governed by the rules of procedure as adopted and implemented by the American Arbitration Association. The arbitrator(s) will take all reasonable steps to limit the inconvenience, delay, and expense of the discovery process by imposing such conditions, as the arbitrator(s) may deem appropriate. Each party will bear its own cost and expenses in connection with any arbitration, however the prevailing party, as determined by the arbitrator(s) will be entitled to recover reasonable legal fees and expenses as the arbitrator(s) deem appropriate. The parties agree that the decision of the arbitrator(s) will be final and binding. Each party will promptly comply with the award, finding or ruling of the arbitrator(s). An order reflecting the decision of the arbitrator(s) may be entered in any court having jurisdiction over the parties hereto. Any hearing conducted by the arbitrator(s) will be held at a site in Polk County, IA selected by the arbitrator(s).

Termination

We may terminate or suspend your access to all or part of the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Site will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.

Technical Requirement

To use the Platform, make sure you have the most up-to-date browser, operating system, and a good internet connection.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Site, shall constitute the entire agreement between you and Coviance concerning the Site. If any provision of these Terms is deemed invalid, unlawful, or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

Waiver and Severability

No waiver by Coviance of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Coviance to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Coviance's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Coviance may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Contact Information

If you have any questions about these Terms or wish to report a violation, please contact us at:


Coviance

3001 Westown Parkway, Suite 200

West Des Moines. IA 50266

Email: support@coviance.com

Phone: (855) 525-6730


BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.



Last Updated: 03/12/2026