Frequently Asked Questions

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Home Equity Loans

Can home equity loans be refinanced?

Yes, home equity loans can be refinanced under certain circumstances. This can be beneficial if you want to secure a lower interest rate, access a larger loan amount, or consolidate debt. However, refinancing typically involves closing costs such as loan origination fees, appraisal fees, and title search insurance fees.

What are the benefits of using a cloud-based automation platform like Coviance for home equity lending?

Coviance's cloud-based platform offers several benefits over traditional, on-premise solutions:

  • Scalability: Coviance easily scales to meet your growing loan volume without additional hardware investment.
  • Accessibility: Authorized users can access the platform securely from any internet-connected device, improving flexibility and remote work capabilities.
  • Reduced IT Costs: Our cloud-based deployment model eliminates the need for expensive hardware and software maintenance, minimizing IT burden.
  • Automatic Updates: Coviance handles software updates automatically, ensuring you always have access to the latest features and security patches.
  • Enhanced Security: We offer robust security measures to protect sensitive borrower and loan data.

By leveraging cloud technology, Coviance offers a cost-effective, scalable solution for automating your home equity lending process.

What are home equity loans?

Home equity loans are a type of loan secured by a borrower's home. The borrower receives a lump sum of cash based on the appraised value of their home minus their existing mortgage balance (equity). They repay the loan with interest over a fixed term.

Why should a borrower consider home equity loans for debt consolidation?

Home equity loans typically offer lower interest rates than credit cards or other unsecured loans, saving borrowers a significant amount of money on interest charges over the life of the pre-consolidated loans. Additionally, consolidating debt into a single monthly payment can simplify budgeting and make it easier to stay on track with repayments.

What are the benefits of offering home equity loans?

Home equity loans offer a valuable service to your customers, allowing them to access funds for important expenses like home renovations, education, or debt consolidation. By offering home equity loans, your organization can deepen relationships with existing customers, attract new customers, and generate additional non-interest income.

Borrower Experience

Can home equity loans be refinanced?

Yes, home equity loans can be refinanced under certain circumstances. This can be beneficial if you want to secure a lower interest rate, access a larger loan amount, or consolidate debt. However, refinancing typically involves closing costs such as loan origination fees, appraisal fees, and title search insurance fees.

What are the benefits of using a cloud-based automation platform like Coviance for home equity lending?

Coviance's cloud-based platform offers several benefits over traditional, on-premise solutions:

  • Scalability: Coviance easily scales to meet your growing loan volume without additional hardware investment.
  • Accessibility: Authorized users can access the platform securely from any internet-connected device, improving flexibility and remote work capabilities.
  • Reduced IT Costs: Our cloud-based deployment model eliminates the need for expensive hardware and software maintenance, minimizing IT burden.
  • Automatic Updates: Coviance handles software updates automatically, ensuring you always have access to the latest features and security patches.
  • Enhanced Security: We offer robust security measures to protect sensitive borrower and loan data.

By leveraging cloud technology, Coviance offers a cost-effective, scalable solution for automating your home equity lending process.

What are home equity loans?

Home equity loans are a type of loan secured by a borrower's home. The borrower receives a lump sum of cash based on the appraised value of their home minus their existing mortgage balance (equity). They repay the loan with interest over a fixed term.

Why should a borrower consider home equity loans for debt consolidation?

Home equity loans typically offer lower interest rates than credit cards or other unsecured loans, saving borrowers a significant amount of money on interest charges over the life of the pre-consolidated loans. Additionally, consolidating debt into a single monthly payment can simplify budgeting and make it easier to stay on track with repayments.

What are the benefits of offering home equity loans?

Home equity loans offer a valuable service to your customers, allowing them to access funds for important expenses like home renovations, education, or debt consolidation. By offering home equity loans, your organization can deepen relationships with existing customers, attract new customers, and generate additional non-interest income.

Lender Experience

What features does Coviance's platform offer to lenders?

Coviance's platform offers a number of features to lenders that can help improve the loan process:

  • Automated workflows: Automated document collection and verification, freeing up lenders' time to focus on other tasks.
  • Data validation: Ensure that all of the information submitted by borrowers is accurate and complete, reducing the risk of errors and delays in the loan process.
  • Instant property condition reports: Borrowers submit photos of their home, helping lenders  make more informed decisions about loans.
How can Coviance's platform benefit both lenders and borrowers?

Coviance's platform is designed to make the loan process faster, easier, and more efficient for both lenders and borrowers. By automating tasks and improving data validation, Coviance reduces the time it takes to close loans. These efficiencies empower lenders to originate more loans and get money to borrowers faster.

How can Coviance's platform improve loan processing times for lenders?

Coviance's platform uses data-driven communications and decision-making to streamline the loan process. Lenders close loans faster by automating workflows, data validation, and property condition reports.

Compliance & Operations

What are the operational benefits of using Coviance's platform for home equity lending?

Coviance's platform offers a number of operational benefits for home equity lending:

  • Reduce errors: By automating tasks and improving data validation, Coviance reduces the number of errors in loan applications, saving lenders time and money by reducing rework.
  • Improve efficiency: Coviance's platform streamlines the home equity lending process to close loans faster and increase loan origination volume and profitability.
  • Reduce costs: By automating tasks and improving efficiency, Coviance reduces the overall cost of originating home equity loans.
How does Coviance's platform simplify HMDA compliance for home equity lending?

Coviance’s HMDA Compliance Validation Tool actively incorporates the latest changes from the Consumer Financial Protection Bureau (CFPB) for HMDA submissions, automatically reflecting current requirements. Our solution is the only one that validates HMDA at the file level, saving hours, days, or weeks in data collection and submission. Coviance enables lenders to pinpoint errors and find gaps in reporting on a monthly or quarterly basis.

Workflow Automation

How does Coviance's platform improve the return on investment (ROI) for home equity lenders?

Coviance's platform delivers a strong ROI for home equity lenders in several ways:

  • Increased Loan Volume: Faster processing times and streamlined workflows enable lenders to originate more loans and grow their business.
  • Reduced Operating Costs: Automation lowers administrative costs by eliminating manual tasks, reducing errors, and improving efficiency.
  • Improved Borrower Satisfaction: A smoother and faster loan process leads to higher borrower satisfaction and potentially increased loan referrals.
  • Enhanced Regulatory Compliance: Automated data capture and validation minimize errors and simplify compliance with regulations like HMDA.

By optimizing operational efficiency and improving borrower experience, Coviance helps lenders achieve a significant return on investment.

What are the key tasks automated by Coviance's platform for home equity lending?

Coviance's platform automates a wide range of tasks in the home equity lending process:

  • Loan Application Processing: Coviance automates data collection, document verification, and initial eligibility checks.
  • Underwriting Automation: Coviance leverages data analysis and pre-defined rules to automate parts of the underwriting process.
  • Document Management: Our platform automates document routing, storage, and retrieval.
  • Borrower Communication: Automated communication tools keep borrowers informed throughout the loan process.
  • Closing Automation: Coviance automates task assignments, document generation, and e-signature capabilities.

By automating these tasks, Coviance empowers lenders to originate loans faster, reduce errors, and free up staff time to focus on building relationships with borrowers.

Partner Ecosystem

How can we learn more about specific partners within Coviance's Partner Ecosystem?

Contact our Sales Team. Our knowledgeable team can connect you with the right partners based on your specific organization’s needs and existing technology stack.

What types of partners are included in Coviance's Partner Ecosystem for home equity lending?

Coviance's Partner Ecosystem brings together a wide range of industry leaders to provide financial institutions with a comprehensive solution for home equity lending. Our partners include:

  • Technology Providers: We integrate with leading loan origination systems (Encompass, MeridianLink, SyncOne) and other lending software to ensure a smooth workflow within your existing infrastructure.
  • Settlement Services Providers: Connect with trusted partners for efficient title searches, appraisals, and closing services.

Services & Support

What types of service and support does Coviance offer for its home equity lending platform?

We offer a comprehensive suite of services to ensure your financial institution gets the most out of our platform:

  • Implementation and Onboarding: Our dedicated team provides a smooth implementation process, including system configuration and user training.
  • Technical Support: Coviance offers technical support to address any issues your team may encounter while using the platform.
  • Ongoing Training and Education: We provide ongoing training resources and educational webinars to keep your staff up-to-date on the latest platform features and best practices for home equity lending.
  • Customer Success Management: A dedicated relationship manager acts as your primary point of contact for strategic support.

Home Equity Express

What are the key benefits of Coviance's Home Equity Express for financial institutions?

Coviance's Home Equity Express offers significant advantages for both lenders and their borrowers:

  • For Lenders:
    • Faster Loan Processing: Streamlined workflows and data automation significantly reduce loan processing times, allowing your organization to originate loans faster and serve more customers efficiently.
    • Reduced Costs: Automating manual tasks minimizes operational expenses and frees up staff time, leading to a better return on investment.
    • Enhanced Customer Satisfaction: A quicker and more streamlined loan process improves the customer experience and fosters loyalty.
  • For Borrowers:
    • Faster Access to Funds: Home Equity Express allows customers to get the money they need quicker through faster application processing and closing times.
    • Simplified Experience: A user-friendly online application process and clear communication throughout the loan journey reduce stress for customers.
    • Competitive Rates and Terms: Coviance's platform helps financial institutions offer competitive rates and flexible loan terms to attract customers.

Point of Sale

Does the Coviance POS integrate with my LOS?

The Coviance POS integrates seamlessly with MeridianLink and Encompass. Application data flows directly into your LOS, eliminating redundant entries and improving your workflow’s efficiency.

Is the Coviance POS compatible with mobile apps, or is it web-based only?

Both! The Coviance POS is designed for mobile use, providing a responsive and user-friendly experience on smartphones. It is also fully functional on web platforms, offering flexibility to borrowers.

What is included in the white-label branding?

Our white-label setup extends to the borrower portal and the POS experience. This includes customization of the top banner, logo, and overall branding to match your institution’s identity.

How customizable is the Coviance Point of Sale?

The Coviance POS offers white-label capabilities with your lender’s branding, ensuring a seamless borrower experience. However, the prompts and questions on the application are standardized and cannot be customized.

Which loan types does the Coviance POS handle?

The Coviance POS is specifically designed for home equity loans, including HELOCs. This focus ensures a streamlined, efficient process, eliminating unnecessary questions and simplifying the application for both borrowers and lenders.

How does Coviance’s POS streamline front-end home equity operations?

Coviance’s POS simplifies your home equity operations by helping you process applications faster, capture higher-quality applicants, and make more informed lending decisions. This leads to improved overall performance and efficiency in your lending operations.

HMDA

How does the file appending feature work?

Lenders are often required to submit a single file per LEI (Legal Entity Identifier). With Coviance’s Easy File Appending feature, you can seamlessly merge external CSV files with those generated by our validation tool, making submissions smooth and error-free.

Can Coviance HMDA Validation help me stay ahead of changing regulations?

Yes! Our tool is updated annually with the latest requirements from the CFPB, ensuring that your submissions meet the most current standards. This proactive approach helps lenders stay compliant with evolving regulations.

What sets Coviance HMDA Validation apart from other tools?

Our tool offers the only loan-level validation in the market, allowing lenders to address potential errors as they occur. Additionally, it supports external CSV file appending, ensuring seamless, consolidated submissions for compliance. Coviance also delivers quarterly reports on missing data, providing ample time to correct errors before submission.

How does Coviance HMDA Validation simplify the compliance process?

Coviance HMDA Validation simplifies the process through automated validation checks. This tool helps lenders identify errors in real time, ensuring that your HMDA reports are accurate and compliant. The tool reduces manual efforts, making it easier to submit reports on time.

What is HMDA and why is it important?

HMDA (Home Mortgage Disclosure Act) is a regulation that requires lenders to report mortgage data to the Consumer Financial Protection Bureau (CFPB). The data helps regulators ensure that lenders are treating applicants fairly and in compliance with anti-discrimination laws.