Service & Support

Get up and running on our platform with a smooth, easy experience. From onboarding to ongoing support, our customer success team delivers a tailored experience aligned to your expectations. That's the Coviance promise.

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Standout support — so you can deliver standout experiences

95% of Coviance

customer support reviews
are positive.

84% of all

customer service matters resolved within 15 minutes. That’s more time back with you and your customers.

99% customer
satisfaction

We dare you to find a company
with anything higher.

From Onboarding to Ongoing

Some customer success teams seem to disappear after onboarding. Not Coviance. Not only do we guarantee onboarding goes smoothly, but we offer expert guidance to problem-solve and optimize your lending process.

Day 1 Partnership

Credit unions and community banks balance efficiency and risk management. Manual processes and diverse providers slow down the process, making it hard to give borrowers the fast and easy experience they expect. Coviance replaces disjointed, manual workflows with adaptive, aligned experience. No dedicated technology resources required.
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Instant Support

Collecting, analyzing, and validating property and borrower
information lengthens the loan cycle and negates your promise
of an exceptional experience. Coviance's Collateral Decisioning
EngineTM verifies data and property details, enabling you to go
beyond paper reports and automate real-time decisions.
A customer service rep talking on a headset

Long-Term Partnership

Optimize your lending process with strategic insights. Coviance provides a Relationship Manager to work with you on your automation strategy, giving insights on scaling your usage.
A young customer service rep smiling as he helps a customer
"As a long standing customer, Coviance’s dedicated team has been instrumental in our success journey, providing prompt assistance and solutions. It's clear that they are committed to our success and our customer’s experience. Our questions are answered and resolved the same day we submit them!"
Teri Rumley
VP, Loan Administration Manager
"Working with Coviance is much different than with other vendors you may only hear from at contract renewal time. My dedicated account manager is in regular contact to continually problem-solve and optimize."
Joanna Garrett
Loan Processor
"Everything is done in a single solution. Plus, a dedicated team of relationship managers and support makes real estate lending easier for our credit union."
Jen Timmins
Chief Operations Officer

Simplify the Loan Experience

Adaptive Workflow Automation enables outstanding experiences for borrowers and lenders alike. Powered by our proprietary Collateral Decisioning Engine™, Coviance turns manual processes into automated loan origination experiences.

Computer screen showing a streamlined process

Borrower Experience

Invite and empower borrowers
with a standout experience.

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Lender Experience

Instantly validate loan data
and underwriting decisions.

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Compliance & Operations Experience

Navigate and comply to complex
regulatory environments.

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Connect With Us

Get in touch with us to see a tailored demo, personalized to your institution and your needs.

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Frequently Asked Questions

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What types of service and support does Coviance offer for its home equity lending platform?

We offer a comprehensive suite of services to ensure your financial institution gets the most out of our platform:

  • Implementation and Onboarding: Our dedicated team provides a smooth implementation process, including system configuration and user training.
  • Technical Support: Coviance offers technical support to address any issues your team may encounter while using the platform.
  • Ongoing Training and Education: We provide ongoing training resources and educational webinars to keep your staff up-to-date on the latest platform features and best practices for home equity lending.
  • Customer Success Management: A dedicated relationship manager acts as your primary point of contact for strategic support.