AmFirst Finds a True Partnership with Coviance

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AmFirst, a $2.5B in assets credit union headquartered in Birmingham, Alabama, has transformed its home equity lending operations by partnering with Coviance. With nearly 150 HELOCs processed monthly, AmFirst needed a solution to streamline workflows, reduce errors, and enhance member satisfaction. Coviance delivered on all fronts, offering seamless onboarding and workflow automation that empowered the AmFirst team to work smarter, not harder.

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• Effortless onboarding: Implementing Coviance was an easy transition for AmFirst compared to a previous LOS conversion project.
  "The onboarding process through Coviance was incredibly simple. Unlike other system implementations, the tech lift was minimal—I didn’t even need to involve our IT department. The training was straightforward, and our team was ready to go after just one day."
• Confidence in workflow automation: Coviance’s automated workflows have given AmFirst’s lenders peace of mind by minimizing human error and ensuring compliance with lending guidelines.
  "The workflow piece of Coviance gives much more confidence to my lenders. It’s designed to catch anything that might fall through the cracks and helps us make better loan decisions. I worry less with Coviance for sure."
• A true partnership: For AmFirst, Coviance is more than a vendor — it’s a trusted partner that supports their mission of serving members effectively.
  "Coviance isn’t just a tool we use; they’re in it with us every day. They help us positively impact 150 members’ lives every month by streamlining our HELOC process."

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