BayFirst's Path to Enhanced Efficiency and Customer Experience

BayFirst National Bank had traditional home equity lending processes that relied heavily on manual workflows managed by branch associates. This approach created bottlenecks, delayed loan processing times, and led to inconsistent borrower experiences. As loan volumes grew, the inefficiencies became unsustainable, prompting BayFirst to seek a technology partner capable of modernizing their operations.

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BayFirst partnered with Coviance to overhaul their home equity lending processes. Coviance’s advanced platform introduced automation and centralized workflows, empowering staff and improving borrower interactions.

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“Coviance isn’t just a technology provider—they’re a partner in our success,” said Scott Johnson, Director and Senior Vice President of Consumer and Residential Mortgage Lending at BayFirst. “Their platform has given us the tools to compete and lead in our market.”

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Read more in our case study →